Privacy Policy

1. Introduction

GridShift ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

By using our website, you consent to the data practices described in this policy.

2. Information We Collect

Personal Information

When you make a purchase or create an account, we may collect:

• Name and contact information (email address, phone number)
• Shipping and billing address
• Payment information (processed securely through our payment provider)
• Order history and preferences

Automatically Collected Information

When you visit our website, we may automatically collect:

• Browser type and version
• Device information
• IP address
• Pages visited and time spent on our site
• Referring website

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Respond to your inquiries and provide customer support
• Improve our website and products
• Send promotional communications (with your consent)
• Prevent fraud and enhance security
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers: Payment processors, shipping carriers, and email services that help us operate our business
• Legal requirements: When required by law or to protect our rights
• Business transfers: In connection with a merger, acquisition, or sale of assets

5. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience, analyse website traffic, and understand where our visitors come from. You can control cookie preferences through your browser settings.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.