Refund Policy
Last updated: January 2025
Full Refund
For eligible returns
5-7 Days
Processing time
Original Method
Refund destination
Overview
We want you to be completely satisfied with your GridShift purchase. This refund policy outlines when and how refunds are provided. Please read this policy in conjunction with our Returns Policy.
Eligibility for Refunds
Refunds are available for:
- Damaged items: Products that arrive damaged due to shipping
- Defective products: Items with manufacturing defects
- Incorrect orders: If you receive the wrong item
- Non-delivery: Orders that are lost in transit
Made to Order Products
As our products are 3D printed specifically for each order, we cannot offer refunds for change of mind. Please review all product details carefully before purchasing.
Refund Process
1. Request a Refund
Contact us at hello@gridshift.com.au with your order number, reason for refund, and any relevant photos (for damaged or defective items).
2. Review
We'll review your request within 1-2 business days and let you know if your refund is approved.
3. Return (if applicable)
For some refunds, we may ask you to return the item. We'll provide a prepaid shipping label for approved returns.
4. Refund Issued
Once approved (and item received if applicable), your refund will be processed within 5-7 business days.
Refund Amounts
| Situation | Refund Amount |
|---|---|
| Damaged in shipping | Full refund (product + shipping) |
| Defective product | Full refund (product + shipping) |
| Incorrect item received | Full refund or replacement |
| Order not delivered | Full refund (product + shipping) |
| Cancelled before production | Full refund |
Refund Methods
Refunds are issued to the original payment method used at checkout:
- Credit/Debit Card: 5-10 business days to appear on your statement
- PayPal: 3-5 business days to appear in your account
- Other methods: Timeframes vary by provider
Cancellations
Since our products are made to order, orders can only be cancelled within 2 hours of placement. After this time, production may have begun and cancellation may not be possible. Contact us immediately if you need to cancel an order.
Partial Refunds
In some cases, partial refunds may be issued:
- Items with minor cosmetic issues that don't affect function
- Orders where only some items need to be refunded
- Situations where both parties agree to a partial resolution
Questions?
If you have any questions about our refund policy, please don't hesitate to contact us:
Email: hello@gridshift.com.au
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