Returns & Exchanges
We want you to be completely satisfied with your purchase. Here's everything you need to know about returns.
30-Day Return Window
From the date of delivery
Eligible for Return
- Items damaged during shipping
- Defective or faulty products
- Incorrect items received
- Unused items in original condition
Not Eligible for Return
- Change of mind purchases
- Custom or personalised orders
- Items that have been used
- Items without original packaging
Made to Order Products
As our products are 3D printed to order specifically for you, we cannot accept returns for change of mind. Please ensure you've reviewed all product details, dimensions, and colours before placing your order.
How to Return an Item
Contact Us
Email us at hello@gridshift.com.au with your order number and reason for return. Include photos if the item is damaged or defective.
Receive Approval
We'll review your request and respond within 1-2 business days with return instructions and a return shipping label if applicable.
Ship Your Return
Pack the item securely in its original packaging and ship it back using the provided label. Keep your tracking number for reference.
Refund Processed
Once we receive and inspect your return, we'll process your refund within 5-7 business days. The refund will be credited to your original payment method.
Exchanges
We don't offer direct exchanges. If you'd like a different item, please return your original purchase for a refund and place a new order for the item you'd prefer.
Damaged or Defective Items
If your item arrives damaged or has a manufacturing defect, we'll make it right. Contact us within 48 hours of delivery with:
- Your order number
- Photos of the damage or defect
- A brief description of the issue
We'll send a replacement at no additional cost, or provide a full refund including shipping.